FAQ

Frequently asked questions

HOW DO I PLACE AN ORDER?


You can visit our Store in South Mumbai by appointment only. Alternatively, can place an order online on www.prasya.com. You can also call/whatsapp us on +91 9819353006.




HOW CAN I CHECK THE STATUS OF MY ORDER?


We will email you the tracking number once your order is shipped. You can track the order on the concerned courier partner’s website.




HOW DO I MAKE A PAYMENT?


Payments can be made through Bank transfer, Paytm or by Debit or Credit card. We accept International Payment and all major domestic & international credit cards.




HOW DO I KNOW MY SIZE?


We can make the outfit as per the size chart or you can send us your customized measurements. We can also send you a list of measurements required. In case you have any questions regarding the size chart, feel free to contact us. There is an additional 10% charge for size above Bust 40.




CAN I CUSTOMISE AN ORDER?


Yes, customisation is possible in terms of colors, adding sleeves and other minor customizations. For customization, you can contact us at +91 9819353006 or email us at prachi@prasya.com. However there is an additional 10% charge for Bust Size above 40.




ARE THE COLORS OF PRODUCTS SHOWN ON THE WEBSITE ACCURATE?


Products are mostly hand crafted and especially chosen for you. Due to the intricate and exclusive nature of the products available on our website, we ensure that we photograph all our products under standard lighting conditions so that the product image you see is closest to the product. However, there may be minor variations in the color of the fabric, dyes, prints or embroideries of the product image you see on your monitor and the actual product.




WHAT IS THE TIME FRAME FOR RECEIVING ORDERS?


Each garment is being hand embroidered and sewn, and each order is made to measure. Usually the time frame will be anytime between 15-45 days, depending on the order. In case of urgent orders you can call us on, and we shall get back to you on the same.




WHAT ARE YOUR DELIVERY OPTIONS?


The order can be collected from our Studio in Mumbai, or we can have it shipped to you at your doorstep.




HOW DO I GET MY OUTFIT ALTERED?


We generally keep a 4" margin in all our custom made outfits. Usually, the measurements are accurate and the alteration is quite minimal. However if anything comes up we would be happy to assist you.





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© 2020 by Prachi Shah

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